Installing
Lensable runs on desktop Chrome, Edge, Brave and Opera. A Firefox build is in progress; mobile browsers do not support the extension APIs Lensable needs.
Lensable is in early beta and the Chrome Web Store listing is not live yet, so builds are installed manually. Email support@lensable.ai and we will send you the build with the one-minute install steps: unzip it, open chrome://extensions, turn on Developer mode, and choose Load unpacked.
After installing, pin the extension so the icon stays visible. Open it with the toolbar icon or with Option/Alt + Space.
The overlay does not appear
- Reload the page. Extensions do not attach to tabs that were already open when the extension was installed or updated.
- Check site access: right-click the Lensable icon and confirm it is allowed to run on this site.
- Some pages block extensions entirely — browser settings pages, the extension store, and certain banking sites.
- If you use a strict content blocker, try disabling it for that page to identify a conflict.
Selecting on video
Pause the video first, then select. If the frame comes back blank, the video is DRM-protected and cannot be captured. That limit is deliberate and there is no workaround we will provide.
The match looks wrong
Product identification is probabilistic. A tighter selection usually helps more than anything else — select the object, not the object plus half the background. Locking the selection before you search also helps.
Results are grouped by confidence. Anything labelled similar rather than exact is a lookalike, and should be treated that way.
Quota and billing
Your remaining usage is shown in the extension. Each plan includes a monthly amount of Lensable use, stepping up from Free to Lite, Pro and Power. Scanning and adjusting a selection is free — usage applies only when you run a lookup or ask a question. See pricing for the plans.
Subscriptions are managed inside the extension, including cancellation. For refunds see the refund policy.
Privacy and data
For what is collected and where it goes, see Privacy and Permissions. To remove your data, use Delete data.
Still stuck
Write to us on the contact page. Include your browser and version, what you were trying to select, and what happened instead. A screenshot helps more than a paragraph.