What is Lensable?
A Chrome extension that lets you outline an object or select an area on any webpage, then find products or ask the AI of your choice about what you selected.
How does selection work?
Hover to outline the object under your cursor, or draw a box with Square Select. Click to lock the selection, then choose to search for products or ask an AI about it.
Does it work on YouTube?
Paused video is supported where technically possible. DRM-protected video can't be captured, those frames come back blank on purpose.
Can it find the exact product?
Sometimes. Results are grouped into likely exact matches, similar items, deals and used listings, but identification is best-effort, never guaranteed. Always confirm the item and price on the seller's site.
Which AI providers are available?
Lensable Auto (default routing), ChatGPT, Claude, Gemini, Grok and Perplexity. You pick per question, or let Auto decide.
Does Lensable send screenshots to AI providers?
Only when you ask. The selected area and your question are sent to the provider you chose to generate the answer. Lensable doesn't continuously capture your screen. See the AI disclosure.
What permissions does the extension need?
It asks for access to the active tab, scripting, storage, identity (sign-in) and an offscreen document, with site access so selection can work on the pages you use it on. Each one is explained on the permissions page.
How is usage counted?
Each plan includes a monthly amount of Lensable use. Scanning a page and making or adjusting a selection never counts against it — usage applies only when you run a lookup or ask a question. Features cost different amounts to run, so a product lookup draws more from your monthly usage than a quick highlight explanation. Your remaining usage is shown in the extension.
Can I cancel my subscription?
Yes — Lite, Pro and Power are subscriptions and can be cancelled anytime from Manage billing in the extension or your account page, which opens the secure Stripe billing portal; you keep access for the remainder of the paid period. The Free plan needs no cancellation.
Which browsers are supported?
Desktop Chrome, Edge and Brave. Install from the Chrome Web Store. Firefox is in development; Safari is not available yet.
Why might a result be inaccurate?
Product matching and AI answers are probabilistic: image quality, cropping, catalog coverage and model limitations all affect them. Treat results as leads to verify, not facts.
How do I report a problem?
Email support@lensable.ai or use the support page. A screenshot of what went wrong helps a lot.
How do I delete my data?
Follow the steps on the delete data page: email us and we'll remove what we hold, typically within 30 days. Uninstalling the extension stops all capture immediately.