How to reach us
Everything goes to one inbox — support@lensable.ai — and a person reads it. Put the topic in the subject line and it gets to the right place faster.
| Topic | Subject line | Typical reply |
|---|---|---|
| Something is broken | Bug | 1–2 working days |
| Billing, refunds, cancellation | Billing | 1–2 working days |
| Privacy requests and data deletion | Privacy request | Within 30 days, usually far sooner |
| Security disclosure | Security report | Acknowledged within 2 working days |
| Press, partnerships, anything else | Hello | When we can |
What to include
For a bug: your browser and version, the page you were on if you can share it, what you selected, and what happened instead of what you expected. A screenshot is worth several paragraphs.
For billing: the email address on the account and the approximate date of the charge. We do not need your card number and will never ask for it.
What to expect
Lensable is made by a small team. Replies come from a person, not a ticketing bot, which means they are occasionally slower and always actually read. If something has gone properly wrong we will say so rather than manage you.
Before you write
The support page covers the issues that come up most, and the FAQ covers how the product works. If neither helps, write — that is what the addresses are for.