Frequently asked questions

A Chrome extension that lets you outline an object or select an area on any webpage, then find products or ask the AI of your choice about what you selected.

Hover to outline the object under your cursor, or draw a box with Square Select. Click to lock the selection, then choose whether to search for products or ask an AI about it.

Paused video is supported where technically possible. DRM-protected video (like most streaming services) can't be captured — those frames come back blank, on purpose.

Sometimes. Results are grouped into likely exact matches, similar items, deals and used listings — but identification is best-effort, never guaranteed. Always confirm the item, price, and seller on the retailer's own site before buying.

Lensable Auto (default routing), ChatGPT, Claude, Gemini, Grok and Perplexity. You pick per question, or let Auto route it. See the AI disclosure.

Only when you ask a question. The selected area and your question are sent to the provider you chose so it can answer. Lensable doesn't continuously capture your screen or run in the background.

Access to the active tab, scripting, storage, identity (sign-in) and an offscreen document, plus site access so selection works on the pages where you use it. Each permission is explained in plain words on the permissions page.

Each plan includes a monthly amount of Lensable use. Scanning a page and making or adjusting a selection never counts against it — usage applies only when you run a lookup or ask a question. Features cost different amounts to run, so a product lookup draws more from your monthly usage than a quick highlight explanation. Your remaining usage is shown in the extension. Every account starts free — see pricing.

Yes — Lite, Pro and Power are subscriptions (monthly or yearly) and can be cancelled anytime from Manage billing in the extension or your account page, which opens the secure Stripe billing portal; you keep access for the rest of the paid period. The Free plan needs no cancellation. See the refund policy.

Desktop Chrome. Other Chromium-based browsers may work but aren't officially supported yet.

Product matching and AI answers are probabilistic. Image quality, cropping, catalog coverage and model limitations all affect results — treat them as leads to verify, not facts.

Email support@lensable.ai or use the support page. A screenshot of what went wrong helps a lot.

Follow the steps on the delete data page — email us and we'll remove what we hold, typically within 30 days. Uninstalling the extension stops all capture immediately.